Requisition Number: 2285479
Category: Technology
Primary Location: Gurgaon, Haryana, IN
Role: Software Engineer – AI/ML Ops
Job Type: Full-time
Schedule: Flex Time
Travel: No
Telecommuter Position: No
Employee Status: Regular
Job Description
At Optum, a part of UnitedHealth Group, you’ll be part of a global team using technology to transform health care and improve lives. As a Software Engineer (AI/ML Ops), you’ll work at the forefront of AI/ML in production environments—helping millions live healthier lives.
You’ll manage the lifecycle of AI/ML services, ensure smooth deployment and integration of models, drive incident management, and collaborate across teams to enhance and optimize AI operations.
Key Responsibilities
- Oversee the AI/ML service lifecycle in production, including updates and version control.
- Coordinate with development, data science, and vendor teams for model deployment and integration.
- Ensure compliance with ITSM standards for incident, problem, and service request management.
- Respond to and resolve incidents related to AI model/data quality, conduct root cause analysis, and document retrospectives.
- Maintain comprehensive knowledge base and ensure clear, timely communication with leadership and stakeholders.
- Monitor system health, configure alerts, and document response protocols for fast issue resolution.
- Stay up-to-date with AI/ML advancements and experiment with new tools and techniques to improve AI Ops.
- Continuously implement lessons learned and best practices to enhance AI/ML service quality.
- Comply with company policies, procedures, and directives as business needs evolve.
Required Qualifications
- Bachelor’s degree (or higher) in Computer Science, Information Technology, Computer Engineering, or equivalent experience.
- 3+ years of experience in Java.
- 2+ years of experience with Spring Boot and Microservices.
- 1+ years of hands-on experience with AI/ML.
- Experience with data analysis tools (Splunk, Dynatrace, New Relic).
- Experience with AI technologies and cloud platforms (e.g., Google Cloud Platform - GCP).
- Proven experience in AI Ops (model quality monitoring, alerting, development, incident triage, troubleshooting, and continuous improvement).
- Solid knowledge of GenAI models (e.g., Gemini, GPT-4) and traditional ML models in NLP/Deep Learning.
- Strong incident management, problem-solving, and troubleshooting skills.
- Ability to work collaboratively and independently with a diverse technical team.
Preferred Qualifications
- Machine Learning certifications.
- Experience in a Healthcare Payer enterprise.
- Training experience in ML technologies/applications.
- Proficiency with CRM platforms (e.g., Salesforce).
- Knowledge of data privacy regulations and best practices.
- Strong communication and project management skills.
Why Optum?
Optum, part of UnitedHealth Group, is on a mission to help people live healthier lives and make the health system work better for everyone. We believe in an inclusive culture, career growth, and making a real impact.
- Work with talented peers on innovative solutions.
- Enjoy comprehensive benefits and career development opportunities.
- Be part of a team dedicated to health equity and community impact.
Optum is an Equal Employment Opportunity Employer.
All qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status, or any other characteristic protected by law.
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